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      SAP Service Manager

      REQ-10043450
      3月 13, 2025
      Czech Republic

      摘要

      Join our dynamic team as an SAP Service Manager, where you will contribute to the day-to-day management of a set of SAP systems, tools, or applications. Your primary focus will be on ensuring their stability and integrity while consistently meeting customer service levels. This is an opportunity to make a significant impact within our organization by managing SAP services efficiently and effectively.

      About the Role

      Major accountabilities:

      • Manage the delivery of SAP systems, tools or applications and ensure their stability, integrity and business continuity.
      • Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
      • Identify, investigate, and resolve incidents, report on incidents and review findings with key stakeholders.
      • Address problems by driving identification of root causes and prevention of recurrences.
      • Ensure that an up-to-date asset inventory is maintained and only authorized components are used coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified and audited.
      • Ensure proper user and access management.
      • Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created and accepted by stakeholders.
      • Support Service / Solution Operations Manager in technical topics -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
      • Deliver assigned project work as per agreed timeline within budget and on-quality adhering to

      Experience required:

      • Strong experience in SAP Service Management.
      • Cross Cultural Experience and experience collaborating across boundaries.
      • IT Service Acceptance.
      • SAP Knowledge.
      • SAP Customer Service Support.
      • SAP Configuration & Asset Management.
      • AWS Application / Infrastructure Management.
      • SAP Systems Integration.
      • IT Incident & Problem Management.
      • IT Service Level Management.
      • Vendor management
      • Fluent English  (written and verbal)
      • IT Capacity & Availability Management.

      Why Novartis:  Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

      http://www.novartis.com/about/strategy/people-and-culture

      Commitment to Diversity & Inclusion:

      Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

      Join our Novartis Network:

      Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:  http://talentnetwork.novartis.com/network

      Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture

      Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network

      Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards

      Operations
      CTS
      Czech Republic
      Prague
      Technology Transformation
      Full time
      Regular
      No
      A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
      REQ-10043450

      SAP Service Manager

      Apply to Job

      Source URL: http://www.lhydt.com/careers/career-search/job/details/req-10043450-sap-service-manager

      List of links present in page
      1. http://www.novartis.com/about/strategy/people-and-culture
      2. http://talentnetwork.novartis.com/network
      3. http://www.novartis.com/about/strategy/people-and-culture
      4. http://talentnetwork.novartis.com/network
      5. http://www.novartis.com/careers/benefits-rewards
      6. http://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Prague/SAP-Service-Manager_REQ-10043450
      7. http://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Prague/SAP-Service-Manager_REQ-10043450
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